Frequently Asked Questions (FAQs)

Welcome to the Beauty Jewellers FAQ section. Here you’ll find answers to the most commonly asked questions about our products, ordering process, shipping, payments, returns, and jewellery care.

If you can’t find the answer you’re looking for, please contact our customer support team. We’ll be happy to assist you.

General Questions

1. What is BeautyJewellers.in?

BeautyJewellers.in is an online store offering premium-quality gold plated jewellery, artificial jewellery, fashion jewellery, bridal jewellery, and traditional jewellery for women at affordable prices.

2. Are your products made of real gold?

No. Our jewellery is gold plated or artificial jewellery. It is designed to provide the elegant appearance of gold jewellery without the high cost.

3. Is your jewellery suitable for daily wear?

Many of our products are suitable for occasional and light daily use. Proper care will help maintain their shine and finish for a longer period.

4. Will the gold plating fade?

Gold plating naturally wears over time depending on usage, skin chemistry, exposure to water, perfumes, sweat, cosmetics, and storage conditions.

Proper care can significantly extend the life of the plating.

5. Is your jewellery anti-tarnish?

Some collections may feature enhanced anti-tarnish coatings, but no gold plated jewellery can be guaranteed to remain tarnish-free forever. Product descriptions will specify special coatings where applicable.

6. Is your jewellery hypoallergenic?

Our products are made using skin-friendly materials whenever possible. However, customers with highly sensitive skin should review product descriptions and exercise personal discretion.

Product Information

7. Will I receive exactly the same product shown in the pictures?

Yes, we strive to deliver exactly what is shown. However, slight differences in colour may occur due to lighting, photography, or screen settings.

8. Why does the product colour look slightly different?

Colours may vary because of:

  • Mobile or computer display settings
  • Screen resolution
  • Photography lighting
  • Brightness and contrast settings

This is normal and should not be considered a product defect.

9. Can I wear gold plated jewellery while bathing?

No.

To maintain the jewellery’s shine and plating, remove it before bathing, swimming, or washing hands.

10. Can I wear perfume while wearing the jewellery?

Avoid direct contact with perfumes, deodorants, lotions, hair sprays, and cosmetics as they may reduce the life of the plating.

11. Can jewellery be gifted?

Absolutely!

Our jewellery makes a wonderful gift for birthdays, anniversaries, weddings, festivals, Valentine’s Day, Mother’s Day, Raksha Bandhan, Diwali, Durga Puja, Eid, Christmas, and other special occasions.

Ordering

12. How do I place an order?

Simply:

  1. Browse our products.
  2. Add your favourite items to the cart.
  3. Proceed to checkout.
  4. Enter your delivery details.
  5. Complete payment.
  6. Receive your order confirmation.

13. Do I need to create an account?

No.

Guest checkout may be available. However, creating an account allows you to track orders, manage addresses, and view your order history.

14. Can I modify my order after placing it?

If your order has not yet been packed or dispatched, we may be able to help.

Please contact us immediately after placing your order.

15. Can I cancel my order?

Orders may be cancelled before dispatch.

Once shipped, cancellation is generally not possible.

Please refer to our Cancellation Policy for complete details.

Payment

16. What payment methods do you accept?

We may accept:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Digital Wallets

17. Is online payment safe?

Yes.

All payments are processed through secure and trusted payment gateway providers using encrypted connections.

BeautyJewellers.in does not store your complete payment information.

18. Can I pay Cash on Delivery?

Cash on Delivery (COD) not available right now.

Shipping

19. How long does delivery take?

Generally:

  • Metro Cities: 2–5 business days
  • Other Cities: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times may vary during holidays or due to courier delays.

20. How can I track my order?

Once your order is shipped, you’ll receive tracking details through email, SMS, or WhatsApp (where applicable).

21. Do you deliver across India?

Yes.

We currently deliver to most serviceable locations across India.

22. Do you offer international shipping?

At present, we primarily deliver within India. If international shipping becomes available, it will be announced on our website.

Returns & Refunds

23. Can I return my jewellery?

Returns are accepted only according to our Return & Refund Policy.

Please read the policy carefully before making a purchase.

24. What if I receive a damaged product?

Please contact us within 24 hours of delivery and provide:

  • Order Number
  • Photos of the product
  • Photos of the package
  • An unboxing video (if available)

We will review the issue and provide an appropriate resolution.

25. What if I receive the wrong item?

Please notify us within 24 hours of delivery with supporting photographs. We will investigate and arrange a suitable resolution if the error is confirmed.

Jewellery Care

26. How should I store my jewellery?

We recommend:

  • Store in a dry place.
  • Keep away from moisture.
  • Use an airtight pouch or jewellery box.
  • Keep pieces separate to prevent scratches.
  • Store away from direct sunlight.

27. How do I clean gold plated jewellery?

Use a soft, dry cloth to gently wipe the jewellery after each use.

Avoid harsh chemicals, jewellery cleaners, or abrasive materials.

28. Can I wear jewellery while sleeping?

No.

Removing jewellery before sleeping helps prevent accidental damage and prolongs its life.

Account & Privacy

29. Is my personal information safe?

Yes.

We respect your privacy and handle your information according to our Privacy Policy. Your data is protected using appropriate security measures.

30. Will you share my information with others?

We do not sell or rent your personal information.

Information is shared only with trusted service providers such as payment gateways and courier partners for order processing and delivery.

Customer Support

31. How can I contact Beauty Jewellers?

You can reach our customer support through the contact details available on our Contact Us page.

Our team will be happy to assist you with product enquiries, orders, shipping, returns, or any other questions.

32. What are your customer support hours?

Our support team aims to respond to all customer queries as quickly as possible during normal business hours. Response times may vary during weekends, holidays, or festive seasons.

Still Have Questions?

If your question isn’t answered above, please visit our Contact Us page or get in touch with our customer support team.

We’re always happy to help you choose the perfect jewellery and ensure you have a smooth shopping experience with beautyjewellers.in.

Thank you for choosing Beauty Jewellers!.